Terms & Conditions


Purchase (Consumer)

Please read this carefully. By using or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.To register with and shop with oceansbestlk.com you must be eighteen years of age or over.These Terms and Conditions were most recently updated on 1st August 2016 and apply to sales to consumers.

1. PURCHASE CONTRACT

1.1   This website is operated by J. Lun Fisheries (Pvt) Ltd (“we”, “us” or “our”). By using the oceansbestlk.com website you are bound by these terms and conditions. All use and purchases made on this website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.
1.2    We sell goods only to end-users.
1.3    We will confirm acceptance of your order placed directly by using the oceansbestlk.com website and an automated order being generated. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. At the point of acceptance the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
1.4    After acceptance of the order, any items added before the cut-off time will automatically form part of that order.
1.5    You must be 18 years old or over and must have completed the registration process in order to participate in our service.

2. PRICE AND MINIMUM ORDER VALUE

2.1    The price of goods will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. Where a substitute item is offered in place of an item ordered, the price charged for that substitute item (if accepted) will be the price applicable at the time the item is substituted.
2.2   There is a minimum order requirement of Rs.1500.00.

3. METHODS OF PAYMENT

3.1    Payment may be made by cash, master / visa / Amex card and Bank Transfer.

4. DELIVERY

4.1    Delivery days and times will be notified by us via email / SMS / Call and will be made to the address specified by you when you register on the website. You have the ability to change this address on the website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. In the event we are unable to deliver your order according to the specified date and time, we will contact you and reschedule the delivery at a time convenient to you.
4.2    Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute prior to delivery and give you the opportunity to accept or reject the item at that time.
4.3    We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event, subject to clause 7.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
4.4    We take special care to endeavor that deliveries are made within the agreed time frame, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery. If, no one is at the address when the delivery is attempted, the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery.
4.5    Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order.
4.6    Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavor to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

5. QUALITY OF GOODS

5.1    We guarantee the quality of our goods. You must inspect the goods and notify us promptly by calling us of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 1 hour of delivery of the goods. We will arrange with you for the goods to be returned to us.
5.2    Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

6. CANCELLATION RIGHTS

6.1   You could cancel your order by calling us before the cut off time, which is 6 hours from the time the order is placed by you.

7. WARRANTY AND LIABILITY

7.1    Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights
7.2    In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
7.3    Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

8. PRIVACY

8.1    To help us ensure the best possible service some telephone calls will be recorded.
8.2    We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.
8.3    At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorized use of your e-mail address and/or password or any breach of security known to you.

9. CUSTOMER COMPLAINTS

9.1   Any Customer complaints should be addressed to the fresh direct, you will find an e-mail link or address and telephone numbers listed on our website in the “Contact” section.

10. SPECIAL OFFERS PROMOTIONS AND COMPETITIONS

10.1   From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.
10.2   We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1 and 4.2, we will honor at the offer price any order placed by you before an offer ends, or is amended or withdrawn.
10.3   We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.

11. GENERAL

11.1   If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
11.2   All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licencors. You are permitted to use the material data and content only for your personal use in placing orders through oceansbestlk.com, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the oceansbestlk.com website without J.Lun Fisheries (Pvt) Ltd’s prior written permission. J.Lun Fisheries (Pvt) Ltd may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the oceansbestlk.com website.
11.3   These Terms and Conditions will be governed by Sri Lankan law and the parties submit to the exclusive jurisdiction of the Sri Lankan courts in relation to any dispute which may arise between them. Oceansbestlk.com is a trading name of J.Lun Fisheries (Pvt) Ltd and the registered company address is 68, Palm Grove Avenue, 3rd Lane Ratmalana. The company is registered in Sri Lanka and the company registration number: PV 97865